Community Support
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6.7K Messages
How to Reset your Email Password using myAT&T
You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!
How To Change Your Password
Go to www.att.com or use the myAT&T app:
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Login to the myAT&T app, scroll, and select "My plans & features"
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Hit the "plus" button next to your service and select "Manage my network & email"
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Select "Change Email Password"
Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.
Security Questions Help & Free Accounts
If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:
- The email must be tied to an active account for a password reset to work
- Free emails do not have the option to reset via an att.com unless there is an account tied to it
Free Email
A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it.
If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you. AT&T currently has no workaround for these types of issues and is unable to assist.
Email Tips & Troubleshooting Solutions
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Email Troubleshooting - Learn how to trouble your email.
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Don’t forget to update your email clients (Outlook, Apple Mail, etc) with your new password.
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Make sure you update your security questions and tie a wireless number. It makes password reset easier in the future.
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More supported solutions can be found at "How to Reset your Password".
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Was your ID hacked? Once you update your password, secure your account.
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Have a sub or "child" email account trouble? You may need to use the primary to account reactivate it.
hmoore8
Contributor
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2 Messages
5年前
My account says that my password has been reset and to type in the new password. I don't remember resetting the password but I'm willing to reset it now. How can I retrieve the new password or reset the one that is on the account now?
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dBm124
Contributor
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1 Message
5年前
I cannot log in to my Yahoo mail account.
I successfully changed my password yesterday, 04/19/2017, but get "Invalid username or password".
Please advise.
I don't have an ATT account.
dBm
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Guitar_kim
Contributor
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2 Messages
5年前
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kachoutex
Contributor
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1 Message
5年前
Sometime after 3 a.m. today, I could no longer send email via Outlook (POP3) or my Android phone via K-9 Mail (IMAP) for my sbcglobal.net account. I can only send an email using web mail.
I've changed no setting in Outlook or K-9 mail. I verified that I had the correct email server settings on this page: https://www.att.com/esupport/article.html#!/email-support/KM1010523
Any idea what the issue is?
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phx2jfk
Contributor
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1 Message
5年前
To recover and reset the email password. PLEASE HELP!!!
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Carolmorgan
Contributor
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1 Message
5年前
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johndp
Tutor
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4 Messages
5年前
Good Day...
I have concern regarding with my account.
I have Internet Email Account but then my account was disconnected. How can I access my email because every time I log in the error was" Your Account was suspended because of my line was disconnected" And now my question was is there any other way to
get my email even my account was not actived? Please Advice
John
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ATTHelp
Community Support
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191.9K Messages
5年前
Hi @johndp,
Your email will convert to a free email account. However, is you have services that were disconnected due to billing issues then those billing issues will need to be addressed to regain access to the email account. Visit this link for more information about "Free Accounts".
-ATTU-verseCare
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Teddyb66
Contributor
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1 Message
5年前
I have several Prodigy.net e-mail accounts via AT&T. I haven't been online much this weekend and just noticed that the 2 primary use accounts have not sync'd/received new e-mails since Friday. Also, my home page, while allowing me to see my.yahoo.com, isn't the usual layout or background picture. When I try to sign in to work with my accounts, it won't accept my password. To reset my password, I have to use a temporary password which is being mailed to...you got it...my account that won't sync...so I don't have the temporary password, either.
Oh, and of course, the "customer service" phone number takes me to a voice message that says they're closed!
What's up and how do I get this working again?
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marieoieo
Teacher
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6 Messages
5年前
When I moved from dsl to uverse, att cancelled my dsl line. The userid is no longer linked to my MAIN email account. My main email account is linked to nothing. I have no access to it!!! I cannot reset this email password. I know the subaccount passwords, just not password to the main account. HELP
Once att cancelled my dsl account, the userid and password are no longer linked. No matter how many times i reset the userid password, it doesn't touch the email password.
This cancelled access to my MAIN email account. I do NOT remember the password for this account evidently.
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Iceriver19
Contributor
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1 Message
5年前
I need to reset my Bellsouth email account. I dont remember connecting it to my ATT Internet account or Direct TV. But it says it is. How in the world do i reset the password? I am losing access to valuable emails everyday.
Is there a number i can call and they can reset it for me?
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Ausaub
Contributor
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1 Message
5年前
username name or password for ATT is incorret
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johndp
Tutor
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4 Messages
5年前
Hello...
Thank you for the advice! How ever If i log in to Yahoo it say that my Account was suspended?
Would you mind help to how to access my email in any optional provider?
Thank you
John Hill
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ashbenson
Contributor
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1 Message
5年前
Did you ever get an answer on how to do this? I'm trying to recover my sbcglobal email address but can't remember the exact email address or password. every time i try the recovery on the att page it says the old email address doesn't exist.
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ATTU-verseCare
Community Support
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6.7K Messages
5年前
Hi @Kelly0304,
This article has information on how you can change your password. It also works for free accounts.
-ATTU-verseCare
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