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ATTU-verseCare's profile
Community Support

Community Support

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6.7K Messages

Tue, Sep 27, 2016 3:50 PM

How to Reset your Email Password using myAT&T

 

You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:

  • The email must be tied to an active account for a password reset to work
  • Free emails do not have the option to reset via an att.com unless there is an account tied to it

Free Email 

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it

If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you.  AT&T currently has no workaround for these types of issues and is unable to assist.

 

Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Contributor

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1 Message

5年前

I cannot log in to my Yahoo mail account.

I successfully changed my password yesterday, 04/19/2017, but get "Invalid username or password".

Please advise.

I don't have an ATT account.

dBm

Contributor

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2 Messages

5年前

I have an sbcglobal email account which I cannot access because apparently I have forgotten my password. I know I haven't however because I JUST went through this last month when it told me the same thing. Somehow I was able to reset it quite by luck I'm sure and now when I enter my updated password, it tells me sign in failed with no asdistance. Please advise. I tried calling ATT for this but I have no paid ATT account which no one seems to understand!!! Very frustrated !!! And I need access to this account!

Contributor

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1 Message

5年前

Sometime after 3 a.m. today, I could no longer send email via Outlook (POP3) or my Android phone via K-9 Mail (IMAP) for my sbcglobal.net account. I can only send an email using web mail.

 

I've changed no setting in Outlook or K-9 mail. I verified that I had the correct email server settings on this page:  https://www.att.com/esupport/article.html#!/email-support/KM1010523

 

Any idea what the issue is?

Contributor

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1 Message

5年前

I can't access my att.net email address. I can't remember my password and I can't seem to have it reset. I've had his email address for over 10 years and I need help
To recover and reset the email password. PLEASE HELP!!!

Contributor

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1 Message

5年前

I have forgot me password and security questions for my email it will not give me and option besides to put in the security answers to recover my account what should I do

Tutor

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4 Messages

5年前

Good Day...

 

I have concern regarding with my account.

I have Internet Email Account but then my account was disconnected. How can I access my email because every time I log in the error was" Your Account  was suspended because of my line was disconnected" And now my question was is there any other way to 

get my email even my account was not actived? Please Advice 

 

John

ATTHelp

Community Support

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200.3K Messages

5年前

Hi @johndp,

 

Your email will convert to a free email account. However, is you have services that were disconnected due to billing issues then those billing issues will need to be addressed to regain access to the email account. Visit this link for more information about "Free Accounts".

 

-ATTU-verseCare

Contributor

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1 Message

5年前

I have several Prodigy.net e-mail accounts via AT&T.  I haven't been online much this weekend and just noticed that the 2 primary use accounts have not sync'd/received new e-mails since Friday.  Also, my home page, while allowing me to see my.yahoo.com, isn't the usual layout or background picture.  When I try to sign in to work with my accounts, it won't accept my password.  To reset my password, I have to use a temporary password which is being mailed to...you got it...my account that won't sync...so I don't have the temporary password, either.

Oh, and of course, the "customer service" phone number takes me to a voice message that says they're closed!
What's up and how do I get this working again?

Teacher

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6 Messages

5年前

When I moved from dsl to uverse, att cancelled my dsl line. The userid is no longer linked to my MAIN email account.  My main email account is linked to nothing.  I have no access to it!!!   I cannot reset this email password.  I know the subaccount passwords, just not password to the main account. HELP

  Once att cancelled my dsl account, the userid and password are no longer linked.  No matter how many times i reset the userid password, it doesn't touch the email password.

 

This cancelled access to my MAIN email account.  I do NOT remember the password for this account evidently. 

Contributor

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1 Message

5年前

I need to reset my Bellsouth email account.  I dont remember connecting it to my ATT Internet account or Direct TV.  But it says it is.  How in the world do i reset the password?  I am losing access to valuable emails everyday. 

 

Is there a number i can call and they can reset it for me?

Contributor

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1 Message

5年前

username name or password for ATT is incorret

Tutor

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4 Messages

5年前

Hello...

 

Thank you for the advice! How ever If i log in to Yahoo it say that my Account was suspended? 

Would you mind help to how to access my email in any optional provider? 

 

Thank you 

John Hill

Contributor

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1 Message

5年前

Did you ever get an answer on how to do this? I'm trying to recover my sbcglobal email address but can't remember the exact email address or password. every time i try the recovery on the att page it says the old email address doesn't exist.

Community Support

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6.7K Messages

5年前

Hi @Kelly0304,

 

This article has information on how you can change your password. It also works for free accounts. 

 

-ATTU-verseCare

Contributor

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2 Messages

5年前

contact 23424242

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