Community Support
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6.7K Messages
How to Reset your Email Password using myAT&T
You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!
How To Change Your Password
Go to www.att.com or use the myAT&T app:
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Login to the myAT&T app, scroll, and select "My plans & features"
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Hit the "plus" button next to your service and select "Manage my network & email"
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Select "Change Email Password"
Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.
Security Questions Help & Free Accounts
If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:
- The email must be tied to an active account for a password reset to work
- Free emails do not have the option to reset via an att.com unless there is an account tied to it
Free Email
A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it.
If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you. AT&T currently has no workaround for these types of issues and is unable to assist.
Email Tips & Troubleshooting Solutions
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Email Troubleshooting - Learn how to trouble your email.
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Don’t forget to update your email clients (Outlook, Apple Mail, etc) with your new password.
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Make sure you update your security questions and tie a wireless number. It makes password reset easier in the future.
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More supported solutions can be found at "How to Reset your Password".
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Was your ID hacked? Once you update your password, secure your account.
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Have a sub or "child" email account trouble? You may need to use the primary to account reactivate it.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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225.1K Messages
7 years ago
Hi @Bronco66,
We apologize about the confusions. Your post may have been moved, but hopefully, you can now see the thread. If not, here is a link back to it.
-ATTU-verseCarehttps://forums.att.com/t5/AT-T-Internet-Email-Security/How-to-Reset-your-Email-Password-using-myAT-amp-T/m-p/4933993#M12465
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IGOTAPROBLEM
Contributor
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2 Messages
7 years ago
i got problems lets get this email log in going.
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ATTHelp
Community Support
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225.1K Messages
7 years ago
Hello @IGOTAPROBLEM,
We sorry to hear you are having email login issues. If there is something in addition to what is offered in this article, please give us further details on what issue you are having.
Thanks.
-ATTU-verseCare
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J.A.M.
Contributor
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1 Message
7 years ago
Hi, I have a sbcglobal.net account and I guess for security reasons the account has recently been logged out. The password has always been saved to all my devices so It's been a while since my last login. I forgot my password, username, and the answers to my security questions. Is there another way I can access my account?
The email is :
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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Antigonish99
Contributor
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1 Message
7 years ago
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BobMarley
Tutor
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1 Message
7 years ago
I'm unable to logon to my email account. I go through password reset and the only option I'm afforded is the two challenge questions. I KNOW my answers are correct and typed correctly, yet I'm being told that one or both of them are incorrect. How do I resolve this?
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RuffLion
Contributor
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1 Message
7 years ago
hello! I'm trying to change my password and when I try to, its not showing me the security questions. its just blank and I'm not sure what to answer or put in the space below. I have tried changing security settings but I still need to answer it before it will let me do anything. should I just contact support? ive tried searching the posts here and no luck. xbox account has been hacked and I'm pretty sure my email too, so trying to change password asap. tnx to anyone that can help.
edit: I just realized that maybe hacker put blanks on security questions? maybe?
btw I have tried putting blanks and random answers in there
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James17
Contributor
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1 Message
7 years ago
I cannot get into Att,Net My Password Does not work.
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qqbob125
Contributor
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1 Message
7 years ago
I can't log into my Yahoo at&t email account I "ABSOLUTELY" am giving it the correct password and it will not let me in. This happened about 4 weeks ago when once again I gave it the "correct password" and it still would not let me in and forced me to change the password again. I am sick of this hassle. Please get rid of Yahoo !!! It is a total pain. I am trying to read my email now so I can get the code it sent me to log into my AT&T account so I can change my auto pay credit card #. Around and around and around we go. I am about ready to quit AT&T because of this. Last time I had to get on the phone with AT&T for 30 minutes to keep my old password. You have a serious system problem and will start losing customers like me.
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GigiGigi
Contributor
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2 Messages
7 years ago
I can't remember my password to my bellsouth.net account. Not sure if correct phone number is associated with account.
I could answer the security questions but it does not give me that option.
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