How to Reset your Email Password using myAT&T
You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!
How To Change Your Password
Go to www.att.com or use the myAT&T app:
Login to the myAT&T app, scroll, and select "My plans & features"
Hit the "plus" button next to your service and select "Manage my network & email"
Select "Change Email Password"
Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.
Security Questions Help & Free Accounts
If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:
- The email must be tied to an active account for a password reset to work
- Free emails do not have the option to reset via an att.com unless there is an account tied to it
A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it.
If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you. AT&T currently has no workaround for these types of issues and is unable to assist.
Email Tips & Troubleshooting Solutions
Email Troubleshooting - Learn how to trouble your email.
Don’t forget to update your email clients (Outlook, Apple Mail, etc) with your new password.
Make sure you update your security questions and tie a wireless number. It makes password reset easier in the future.
More supported solutions can be found at "How to Reset your Password".
Was your ID hacked? Once you update your password, secure your account.
Have a sub or "child" email account trouble? You may need to use the primary to account reactivate it.