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Community Support


6.7K Messages

Tuesday, September 27th, 2016 3:50 PM

How to Reset your Email Password using myAT&T


You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:

  • The email must be tied to an active account for a password reset to work
  • Free emails do not have the option to reset via an att.com unless there is an account tied to it

Free Email 

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it

If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you.  AT&T currently has no workaround for these types of issues and is unable to assist.


Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Community Support


232.9K Messages

4 years ago

Hi @jerimg49, if you're having trouble accessing your email we're happy to help.


To clarify, were you having a problem resetting your password, or was another error appearing?

Also, what type of email account you're having trouble with (@att, @bellsouth, @sbcglobal, etc)?


Any other details you can tell us about the problem would be helpful. We look forward to hearing from you.


Jeff, AT&T Community Specialist 



New Member


1 Message

4 years ago

My bellsouth.net email account will not allow access on my windows 10 machine to incoming mail server pop3.mail,yohoo.com with either outlook microsoft 365 or windows live mail.  I can access the account on my I phone and by logging on to yahoo.   So I have the proper password and login name.  Any suggestions?

New Member


1 Message

3 years ago

I have been locked out of my ATT email account because I forgot my password and made too many attempts. Unfortunately I cannot access my email to change my password and I never added my phone number or an alternate email. I do have security questions but ATT will no longer use the security questions method. I am not an ATT customer so I am not eligible for technical help.

I have had my email for well over a decade and want it back. I was an ATT customer when I created my email account. If I go back to ATT service will they be willing to help me recover my email account?

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