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6.7K Messages

Tuesday, September 27th, 2016 3:50 PM

How to Reset your Email Password using myAT&T

 

You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:

  • The email must be tied to an active account for a password reset to work
  • Free emails do not have the option to reset via an att.com unless there is an account tied to it

Free Email 

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it

If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you.  AT&T currently has no workaround for these types of issues and is unable to assist.

 

Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Tutor

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6 Messages

5 years ago

I have been trying to login to my att.net account for 3 months. The tech people can't help me at all. They are more confused than I am. They have switched me from department to department. They clearly are in over their heads. They promised to call me back last night and did not! They have given me temporary pass codes 5 times and none of them will grant me access to my email. Once they started doing that, my email stopped coming to my cell phone. Each time I call they try to sell me something. While on hold they were trying to sell me coffee!!!! I don't drink coffee!!! Someone HELP! Tomorrow I will contact my State Public Service Commissioner, we are on a first name basis & I will have his office do all this work that I have been doing.

Tutor

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6 Messages

5 years ago

I have been trying to login to my att.net account for 3 months. The tech people can't help me at all. They are more confused than I am. They have switched me from department to department. They clearly are in over their heads. They promised to call me back last night and did not! They have given me temporary pass codes 5 times and none of them will grant me access to my email. Once they started doing that, my email stopped coming to my cell phone. Each time I call they try to sell me something. While on hold they were trying to sell me coffee!!!! I don't drink coffee!!! Someone HELP! Tomorrow I will contact my State Public Service Commissioner, we are on a first name basis & I will have his office do all this work that I have been doing.

Contributor

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1 Message

5 years ago

Hi, I can't log in to my email that I have used for some 20 years or more. I have followed all the crap instructions that you have given and still I am unable to log into my email. Why???????????????

Contributor

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2 Messages

5 years ago

I have a user Id  and a password.  I am not changing it again because I just now have At&T and Direct TV accounts with the same password.  The problem is...it will take my password, then say "hang on we're almost there"...and circle for ever and a day.  No one seems to have an answer.  How am I supposed to get information on my account? 

Contributor

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2 Messages

5 years ago

I cannot access AT&T's website either. Unable to pay my bill.

Contributor

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1 Message

5 years ago

I am unable to use the MYATT app. When attempting to log in I get a gray screen and an endless revolving blue circle. THree times I have waded through the telephone "support" process, getting different depts all unable to assist me. I repeatedly ask for tech support and am shifted to a variety of places, none of which are tech support!

 

I pay all my bills online thus my computer is not at fault here. I have tried with a variety of operating systems, Firefox, Google Chrome and Microsoft . Very disappointing in a company as large as ATT.

Contributor

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2 Messages

5 years ago

asdfascv 

Contributor

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1 Message

5 years ago

no puedo acceder al correo porque olvide la contraseña 

New Member

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1 Message

4 years ago

how can you log in if you don’t remember your password?

New Member

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1 Message

4 years ago

me too. have been trying to get a correct answer for a couple years

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