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ATTU-verseCare's profile
Community Support

Community Support

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6.7K Messages

Tue, Sep 27, 2016 3:50 PM

How to Reset your Email Password using myAT&T

 

You are here because you can't sign in to your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!

How To Change Your Password

Go to www.att.com or use the myAT&T app:

  1. Login to the myAT&T app, scroll, and select "My plans & features"

  2. Hit the "plus" button next to your service and select "Manage my network & email"

  3. Select "Change Email Password" 

Note: If you are still unable to log in after resetting your password, wait 12 hours for the system to update and try again.

Security Questions Help & Free Accounts

If you recently attempted to reset your password, you can use your account at www.att.com to reset it. Please note:

  • The email must be tied to an active account for a password reset to work
  • Free emails do not have the option to reset via an att.com unless there is an account tied to it

Free Email 

A free email is a standalone email account that once was tied to an AT&T account. Once that account is canceled, AT&T no longer has the ability to reset your password. In order to reset your password, you must use your security questions to reset it

If you do not remember your security questions/ answers. AT&T WILL NOT reset your account. This is done to protect personal information since we cannot validate the email address. It is like giving away the keys to your car without verifying it is belongs to you.  AT&T currently has no workaround for these types of issues and is unable to assist.

 

Email Tips & Troubleshooting Solutions 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Community Support

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6.7K Messages

6年前

Hi @ADAMS196,

 

Sorry for the trouble with your login ID. Visit this link to help you locate your ID. Let us know if you have any additional questions.

 

regards,

ATTU-verseCare

Contributor

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1 Message

6年前

i am having problems loging in to my account. I have a app on my phone that wants a email address and the only one i have isn'ty working. So what do i need to do

 

Tutor

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2 Messages

6年前

I am trying to reset my Yahoo email password for.  Every change or forgot password path takes me to an att.net change password page.  I've updated this password several times, but it does not update my Yahoo email password.  This is extremely frustrating.  Why are these accounts even linked in the first place, and if they are, why is my password change not reflected with Yahoo?

mibrnsurg

Expert

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20.4K Messages

6年前

@chrissaam   The ATT password covers access into the account, only way in by att.net online and att pop3/imap/smtp settings for access.  If you go in by Yahoo, it should bring up att.net for email.

 

There is no Yahoo password when they are linked/merged.  The big if, did Yahoo know our ATT passwords?  Yes, so they probably were in that 2014 breach, reported in 2016. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Tutor

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2 Messages

6年前

Here are some specific cases where I am having trouble:

 

1. Adding my Yahoo mail account to my iPhone.

2. Logging into the Yahoo Fantasy Football app with my Yahoo ID.

 

In both cases, I have to enter a Yahoo username and password.  What username/password should I use?  I have tried my Yahoo username, Yahoo email address, and att.net email address (all with the ATT password).  None of these work?  The forgot password link takes me to att.net.  This is all a very frustrating experience.

 

Second question, is there any way to decouple Yahoo from ATT?  This is an unnecceary link to begin with.

 

mibrnsurg

Expert

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20.4K Messages

6年前

@chrissaam  Only after you leave ATT Uverse service, then there is some goofy 60 day rule about it. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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1 Message

6年前

I was trying to register the account on the internet but it tells me it already had access on internet. I do not have the user ID or password, i do not remember what email was use cuss i do not remember doing this access. would you help me. i have the account number and address information 

Community Support

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6.7K Messages

6年前

Hello @gbywlv


We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

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1 Message

6年前

I am trying to reset my password and the only password it seems to reset is the log into the att world not to my email account. I don't care if its my yahoo or my sbcglobal.net account email I want to change my password as someone has been sending out spam using my yahoo account. How do I fix this? It is getting really annoying that the only password I am changing is the att world not my email ever link takes me back to the same freaking place.

Contributor

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1 Message

6年前

I have never changed my password , but Yahoo does not recognize it and I am not able to 

secure my emails????????????

Contributor

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1 Message

6年前

I am completely frustrated with Google as the operating system. Google incessantly eats my AT&T programs ( facebook, email, internet, etc). I am not happy about this and it makes me irritated and frustated - like i feel now.can l block google programs?

Tutor

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1 Message

6年前

To all the Yahoo and AT&T linked emails. I am a customer of AT&T. I had my emails linked well over 10 years ago. I know AT&T is saying not their problem but, I for one disagree.

 

AT&T, you are a influential company. We your customers think you should put pressure on Yahoo to fix our issues! Yahoo has made it impossible for their users to contact them and that is why AT&T users are contacting you. You were hand in hand with Yahoo at one time and we followed your lead. I know you are able to contact Yahoo big wigs so, please do on the behalf of your customers dealing with Yahoo's data breach. We all want our data protected and had we not linked our accounts our AT&T email would be at least. Because they are linked we are not protected because no matter how many times we change out AT&T email password our Yahoo password isn't being effected. Again, I beesch you to use your influence with the heads of Yahoo to help your customers!

 

Sincerely,

A Long, long time customer with a Big Issue

ellieanne

Teacher

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5 Messages

6年前

I have an sbcglobal email address that seems to be connected to both yahoo and att. I want to change my email password because yahoo keeps getting hacked. When I am on the yahoo page it also says att.net. When I click on the little cog wheel and click change my email password it sends me to ATT website. I have ATT for cell , internet etc and used to have DSL before I changed to Uverse. I really want to keep my same email address but when I changed the password on the ATT page, it only changed my ATT account password, not by sbcglobal password. ATT denies knowing anything about this and says they are not connected to Yahoo. Yahoo has absolutely NO customer service either by phone or email. All they have is troubleshooting links to useless info that does not solve my problem. I want to change my password on my yahoo email and keep my sbcglobal email. That is all I am trying to do. Help.

ellieanne

Teacher

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5 Messages

6年前

this is the exact same problem I am having!!!!! Help!!!!

New Member

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3 Messages

hi did you ever resolved this problem? I'm having the same issue. any suggestions

Contributor

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2 Messages

6年前

I Cant Get My Email address [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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