Need to update email settings?

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1 Message

Tuesday, August 25th, 2020 1:10 AM

How to recover password and renew old email account

I’m trying to help my elderly dad who recently switched to a email without realizing he would be blocked from his account. How can he retrieve his email AND retrieve his password?

Community Support


231.3K Messages

4 years ago

We can help access an old email, @Calmtngirl


All email password resets are managed through myATT.   If you know the email you are trying to access, here are the steps to reset your AT&T Mail Password.

  1. Visit myATT
  2. Select Forgot Password
  3. Enter requested information
  4. Follow the next couple steps to reset your password.

Password reset options are dependent on what information was entered when he was able to manage the old account: i.e. recovery email, security Q&A, mobile number for text messages.


Let us know if you have any other questions,


Meaghan, AT&T Community Specialist

New Member


1 Message

3 years ago

I spent several hours trying to recover an att email with code 205.2 LU003.

We recently moved and changed our service and they're telling me the account cannot be recovered.  I don't know who to contact; I know its possible.

Ideas?  not very tech savvy here..


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