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rdxland's profile

New Member

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3 Messages

Tuesday, December 6th, 2022 7:20 PM

How to delete an old Prodigy.net email address, or at least permanently disable it.

I have a few Prodigy.net accounts that I have had for a very, very long time.  I have one that I want deleted at this time, as it is not used.  I have a few others that are likely to be phased out, but not ready to delete them yet.

How do I delete the single Prodigy.net address (or account)?  I do not know if it is a sub-account or not.  I suspect it is a sub account.

Thank you.

ATTHelp

Community Support

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207.6K Messages

2 months ago

We can help you delete your email, rdxland.

 

Follow the steps from our guide on how to Delete your AT&T email account:

  1. Go to Profile.
  2. Select Contact info.
  3. Select the Email tab.
  4. Under Free AT&T email account, select Manage. If you don’t see that option, your email account can’t be deleted.
  5. Next to Member ID, select Delete Account. Select OK.
  6. Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.

If it's a subaccount, follow these steps:

  1. Go to your myAT&T Profile on a computer or tablet. Sign in, if asked.
  2. Scroll to Email account and choose Manage email.
  3. Select Manage subaccount.
  4. Choose Disable or Enable for the subaccount you want to change.

Let us know if you need help with anything else.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Those instructions do not work.  I see no  place that says Contact Info or Email tabs

ATTHelp

Community Support

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207.6K Messages

2 months ago

We can look in our system to see if we have the option to delete it on our end, rdxland.

 

We'll send a DM to proceed. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 months ago

I figured this out (finally!).  I suspended the account I needed to eliminate, and will be deleting others as I get them phased out of several business where they are referenced.

ATTHelp

Community Support

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207.6K Messages

2 months ago

Glad to hear it, rdxland. Feel free to reach out again in the future.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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