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hhdoles's profile

New Member

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1 Message

Wednesday, June 14th, 2023 1:28 PM

How do I gain access to an old email account?

This email was established when I had AT&T DSL. I still have one email account active that was linked to the DSL, but need items in the other email. 

Accepted Solution

Official Solution

Community Support

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231.3K Messages

10 months ago

Hey hhdoles, we can help you regain access to your email account.

 

We recommend that you reset your password with the Forgot password option. This is the way to sign in to an email account that hasn't been used in a long time.

 

Here are the steps:

  1. Go to reset your password.
  2. Enter your user ID and the last name associated with your ID.
  3. Choose your verification method and follow the prompts.
  4. Enter and confirm your new password.

If you still can't sign in, we can see if there's an option for us to send you a temporary password.

 

Aminah, AT&T Community Specialist

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