Need to update email settings?

AT&T related help: Resolve email issues

sharon kagan's profile

1 Message

Saturday, November 25th, 2023 4:33 AM

how do i fix a mailbox that hs been disabled?

my mailbox cant sent or receive emails

Accepted Solution

Official Solution

Community Support


229.5K Messages

3 months ago

Hello @ sharon kagan,
we understand the importance of being able to send and receive emails. We're glad to assist and get the help you need.

We recommend that you follow the troubleshooting steps below:

(1) Clear Cache and Cookies - The most common fix.
(2) Update Your Browser - many features are only compatible with the latest browser.
(3) Try signing in to your webmail using another browser.

(4) Use a Secure Mail Key - Solutions for multiple email addresses.

(5) Are you getting a Mail Deliverable Error? - Reset your password and try other steps.

(6) Please note: If you are using different emails on one browser, this may cause issues when attempting to sign in. You may need to clear cache and cookies each time you sign into a different email. To fix this, use different browsers for each email like Safari, Edge, and Chrome. 


You can find additional troubleshooting tools for most email issues in our email support guide.


We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist

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