We know how important it is to have access to your email account, and we'd be happy to help you @Swimcom. 

To get started, we'd recommend clearing the cache and cookies off the device that you're using. There could be saved data on there that is preventing you from logging into your account.

Also, try signing in to your account on a separate web browser then the one that you're using. This is to make sure that it's not the web browser that is causing you to get this message. 

You can also try to check your email through an email client such as Outlook, and see if you're able to access your email account or if you still receive the same message. 

Let us know if this helps. 

Robert, AT&T Community Specialist

Afternoon Robert,

I have tried several browsers and even in a private browser I still get the same error. Following the instructions above for outlook I do not have anywhere on my account profile for my linked accounts and getting a secure key. I have tried it without the secure key but figured outlook would not connect to my account without it and it wouldn't connect. I have attached a screenshot after logging in and the page that comes up after clicking Go to your myAT&T Profile on the support document.

Thank you for getting back to us, Swimcom.

Sometimes resetting the password helps to clear these kinds of error messages because it re-syncs the profile. Reset your password with the 'forgot password' option, and let us know if you still get the error message:

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

We'll be awaiting your response.

Aminah, AT&T Community Specialist

Aminah,

Thanks for reaching out I've already changed the password two weeks ago but for good measure I changed it again and still receive the same error message as above. 

We'll send you a Direct Message to further assist you, Swimcom. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

One possible solution is to try clearing your browser cache and cookies and then attempting to log in again. If that doesn't work, you may want to contact Bellsouth customer support for further assistance. They may be able to help you troubleshoot the issue and provide guidance on how to resolve it.

I am having the same issue as Swim.com. I received a new passwords for my currently account (sbcglobal.net), and it prompts me to add a mobile #. I add it, get the verification code, enter it, and get the hmmm something went wrong message. Any updates on how to correct?

I have the same problem. It started two days ago, and yesterday, the access came back for a couple of hours.

@gamarun I'm still having the same issues with no luck on getting it resolved. Keep me updated if you have a solution.

Much the same issue on my SBCGLOBAL.NET account -- Outlook started asking me for a password and would not take the password I have recorded. Since the reset email is my wife's address, I was able to reset the password and get logged in.  But I was prompted too for a wireless number and entering the verification number responds with the same "It's not you" message.  Clicking the "Take me to my account" button just restarts the loop.

I have tried clearing browser cache and cookies without success.

@ATTHelp -- are you able to help?  Thank you!