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csiem's profile

New Member

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3 Messages

Thursday, December 22nd, 2022 4:33 PM

Hmm… we can’t reset your password We don’t have the account details needed to complete your request.

I can't get into my email and this message pops up.

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request.

Community Support

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232.8K Messages

1 year ago

Hello csiem. We would like to extend our hand to look into any password reset options you may have.

 

We'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

We look forward to connecting with you.

Tanatswa, AT&T Community Specialist

New Member

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1 Message

1 year ago

I am unable to log into my att / sbcglobal account at all. When logging in, I am told that my account may have been hacked. When I try to change my password, it asks for my email address and last name. After correctly answering, I am told the same above message: "Hmm… we can’t reset your password We don’t have the account details needed to complete your request."

Can you please help me access my account?

Community Support

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232.8K Messages

1 year ago

We're here to help with your email login, mhannel!

 

For us to proceed, we will need to move this conversation into a direct message. This way, we can see what reset options are available from our end. Be on the lookout for a chat notification in the upper, right-hand portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

I just got back but the chat was closed can we try again

Community Support

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232.8K Messages

1 year ago

We'd be more than happy to get you back into a Direct Message to assist you with your email concerns, csiem.

 

In order to proceed further, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

New Member

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3 Messages

1 year ago

I'm having this same issue...has there been a resolution?

New Member

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3 Messages

1 year ago

Did you ever get a solution to this problem?

New Member

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3 Messages

1 year ago

No they told me there is nothing they can do… so pretty much they said to kick rocks 

New Member

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32 Messages

1 year ago

I’ve been having the same issue, they say there’s nothing they can do. I can prove it’s me, I have my ID that matches my name and address (I assume address, if not address zip code) that I had when I made the account 10+ years ago. 

I saw a comment on another thread that said “Please keep in mind that we are unable to assist with manually resetting passwords at this time. We appreciate your patience as our engineers continue to look into the matter.”

That was 11 months ago. I hope the engineers get it fixed soon. 

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