Help with CARE CODE: 205.2 [LU003]

This just happened to me yesterday, although I think I can access my sub acc't and not my Primary.    I, too, found my sbcglobal acc't listed, but am unable to switch accounts when I'm signed into my subaccount.  Sbcglobal is not given as an option in the dropdown menu when you log out.  How do I get to it?  IvaProblem

I'm in the process of switching all of my online accounts to my Outlook email address. Even though that is a bit of a hassle to deal with it is less aggravating than the constant problems associated with the sbcglobal.net issues.  

Maybe we should file a complaint somewhere. Something is not right here and ATT is not taking care of the problem. I found that the FCC will file a complaint with the provider on our behalf and keep record of complaints: https://consumercomplaints.fcc.gov/hc/en-us

Excerpt from FCC website:

File a complaint

If your complaint is about a telecom billing or service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to resolve your issue prior to filing a complaint.

The instructions from Randy Walters worked for me. I couldn't sign in to email on my cell, so I checked forgot password and input same password and all is well. Thanks Randy!!

I'm thinking there was a data breach a long time ago where hackers harvested our email addresses and are trying to break into our email accounts,  triggering the "too many attempts" messages we're getting.

Several months i suddenly started getting upwards of 8 misleading spam emails on my primary att.net email address,  and also several per day on my secondary yahoo.com address that i never use.   Historically over the years these such messages were automatically getting re-directed straight into my Spam Folder by AT&T,  but this current spammer seems to have found a way around that and they all go straight into my main inbox and it's annoying AF.    I do not click any links,   i just click the Spam icon in the hopes that these domains will get flagged as spam,  but it's not working as they keep coming into my main inbox.  

I'm also curious why my method of just re-entering my regular password
gets me back into my email account without having to create a new
password.  

Usually if an online account is compromised,  we'd have to create
a new password but not so in this case.   Maybe Yahoo/AT&T
just wants us to verify via the text'd code method that we own
the account, then lets us log in normally once we verify we're
the owner. 

Ok this morning i was locked out of my att.net email address AGAIN, but this time with a different CARE CODE: 201 [LU100]    (it was CARE CODE: 205.2 [LU003] the previous times).

But my method of clicking Forgot Password that i'd posted on the previous page and even earlier in this thread worked the same and

i immediately regained access using my existing password (click Forgot Password > have a confirmation code texted to my phone > enter that code in the field > type my att.net email address in the Username field > then enter my regular existing password in the next two fields,  and i immediately regain access without having to change my password. 

 Despite the "Accepted Solution" posted by staff on the first page of this thread,  i have never had to wait the 24 hours to reset my password as they stated.  I regain access immediately with my method. 

I don't know why the fix for the rogue 205.2 code is so hard to find, because it is not difficult. I have done it many times in the last six months. I've had to, because it keeps happening, one device at a time. AT&T is totally prepared to take care of this, and its employees are really good at it. Here's all I have had to do:

Call 877 285  0117.  Choose Option 2, then Option 1. Explain your situation. The representative will "synch" your account (whatever that means), and almost always your access will be restored without changing your password or suffering further. You'll also get some kind of explanation about the problem, which differs from time to time and rep to rep, but it doesn't really matter; you get your email back. 

My mom has been having this same issue for over a week. Waited 24 hours & even after 1 attempt got the same code. Looked on att site & watched a video of how to reset password. They stated to type in att.com/epwr & reset password through there. I did this & it worked!!!! I hope it works for all of you too! How frustrating!