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jnqbx_2's profile

New Member

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6 Messages

Saturday, September 30th, 2023 12:09 PM

Help accessing hacked att.net email

Previous contact from AT&T expert was closed because I didn't know how to access direct messaging and out of frustration, I failed to make frequent forum checks. How do I  reconnect to someone for help?

Community Support

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232.1K Messages

8 months ago

Hi @jnqbx_2, we understand where you're coing from. Let's help you.

For any concerns or questions you can go ahead and write back to us here, and we would be delighted assist you.

If you need any assistance, feel free to write back to us.

Ben, AT&T Community Forum Specialist.

New Member

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6 Messages

8 months ago

Hi Ben. Thanks for responding. I have an ATT.NET email that I have used for many years. Numerous accounts are attached to it that I can no longer access. Several months ago I was hacked. They changed my password; the answers to security questions and did a wrap around with the recovery email (they listed the blocked email as the recovery address). I have tried everything.  I've been told a myriad of tales by customer service from "wait a 24 hours and try again to tough luck." I finally got a support tech while dealing with a cellphone issue who told me to request a temporary password via USPS. I did that months ago...never got follow up from AT&T.  The forgot screen no longer gives me options for temporary passwords.  The only message I get other than invalid password is that the system can't provide info on my account.

Community Support

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232.1K Messages

8 months ago

Hi @jnqbx_2, we know the importance of having an active email. Let's point you at the right direction.

We recommend that you follow the steps to resolve email issues.

Hope this helps!

If you need any assisatance, feel free to write back to us.

Ben, AT&T Community Forum Specialist.

New Member

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6 Messages

8 months ago

I attempted to follow the link and got the error in processing message. I've cleared the cache, gone out of the app and relaunched and even restarted my phone. Is there another work around?

Community Support

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232.1K Messages

8 months ago

Hi @jnqbx_2, we understand where you're coming from. Let's shed some light on this.

As previously mentioned in the above post, the link also has additional steps to fix sign-in issues. Please refer to that and try again.

We are hear to assist you, if you need more assistance.

Ben, AT&T Community Forum Specialist.

New Member

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6 Messages

8 months ago

Not trying to be difficult but I click the link and cannot progress because I keep getting the following message. Took a screen shot to verify.

Community Support

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232.1K Messages

8 months ago

Hello @jnqbx_2,

 

Let's help gain access to your email account and work on a fix.

 

We suggest you start taking steps to recover your email account. When checking that article, please make sure to pay attention to the subtitles listed:

  • Change your email password.
  • Create or update your account security questions and answers.
  • Secure your computers.
  • Review and update your email settings.

Let's dig a little deeper into your login options, with ‎the dreaded 205 error code - Information from the AT&T Community | AT&T Community Forums (att.com)

 

And, this will help you Online password reset

 

 

Let us know if this helps,

 

 

AshR, AT&T Community Forum Specialist

 

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