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Just4Tom's profile

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1 Message

Thu, Jun 23, 2022 8:11 PM

Having trouble logging into email account!

I had trouble with this on my email account a few weeks ago, and someone contacted me to help me get it working again.  Now my husband can't sign into his email account.  When he puts in his username and password, it says he's tried logging in too many times, but he only tried logging in once!!  It says that his username and password are incorrect.  He's tried resetting his password, and it says his username is not correct.  They can't find his account by username, email address, last name, or zip code.  Please help!


Community Support


195.8K Messages


Let's get your husband logged back in to his email, @Just4Tom.


In order to further assist with this, we'll need to speak privately via direct message.


Please have the following information ready, as we'll need it in order to help:

  • Full name
  • Email address in question
  • Zip code where the email address was created

Please do not post the information here. Be on the lookout for a notification at the top right of this screen shortly- we look forward to speaking with you further!


Jarod, AT&T Community Specialist

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