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AT&T related help: AT&T Mail support



smithdbs5's profile

New Member

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4 Messages

Sunday, November 27th, 2022 12:18 PM

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email account using my laptop through currently.att.yahoo.com. I called AT&T support and was told that this is a known problem and the solution was to change to Outlook or Thunderbird for my email. I tried Outlook but it is too slow due to syncing the mail through the AT&T mail servers. Is this a known problem? If so, is there a solution besides changing to Outlook or Thunderbird?

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.5K Messages

2 months ago

We'd be happy to help you access your email account, @Jackdusty.

 

You can use email apps with the option to use Open Authentication which helps encrypt your username and password.

 

If your email client does not support Open Authentication, we recommend you use the Secure Mail Key to manually enter your settings.

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

As a reminder, these tools will help protect your email account from being hacked, and avoid the need to constantly reset your email password.

 

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

 

 

Jackdusty

Contributor

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9 Messages

2 months ago

I have the same problem

New Member

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4 Messages

2 months ago

I am the original poster.  I am using currently.com and that is where I am having my issues. I don't have any issues when I use my Samsung phone but I use currently.com 95% of the time for my email.

ATTHelp

Community Support

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207.5K Messages

2 months ago

We understand how tedious it must be to have to reset your password every day, smithdbs5.

 

As you were advised when you called, we're aware that some customers are having this problem, and we're working on a resolution. You can learn more about what's causing this, what we're doing to fix it, and find possible workarounds in our article that covers the 205.2 error code.

 

We hope to have this resolved soon and appreciate your patience. If you need help with anything else, we'll be here.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

2 months ago

Latoya, AT&T Community Specialist

As I have already stated, I am using currently.com to access my email.  Does this secure key work with your ATT currently.com email platform?  I do not have any option to entered IMAP information when using currently.com.

tonydi

ACE - Guru

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9.6K Messages

2 months ago

@smithdbs5  ATTHelp Latoya wasn't addressing you with the key suggestion.  Of course we have no idea if @Jackdusty is using the webmail UI but if he is then the key doesn't apply to his situation either.

ATTHelp

Community Support

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207.5K Messages

2 months ago

A secure mail key is used on an email app that isn't compatible with OAuth, smithdbs5.

 

It is not used for the Currently website. You can learn more by reading our guide on OAuth and secure mail keys.

 

As previously stated, we're working to resolve this issue. In the meantime, you can use the link provided in our previous message to learn more about what's happening and find possible workarounds.

 

If you need help with any other aspect of your AT&T service, just let us know.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 months ago

Hello

New Member

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3 Messages

2 months ago

This person is asking for help or a solution to their problem. The same problem we all are having and you give them a bogus solution that doesn't work and when they call back, instead of giving them the solution, you tell them to go read some article. You, the Support person, should have read the article and tell them/us what the solution is. That's why you were called. If you don't know the answer, then just SAY you don't know the solution. Don't waste people's time giving them the run around.

New Member

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3 Messages

2 months ago

Support, You could also tell the people here the trouble is not on their end. The trouble is with the companies system and you are working on it. And give us a projected time of completion of your resolution of the problem. Even if it's a year or two from now. Or even let us know that you have no idea of how to fix the problem. I would appreciate that.

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