Need to update email settings?
ShellyPee765's profile

New Member


1 Message

Monday, July 4th, 2022 2:37 AM

Hacking an old inactive att email. And it is connected to my current cell phone

What can I do about this? I tried and the page wouldn't load

Accepted Solution

Official Solution

Community Support


229.9K Messages

2 years ago

Hi ShellyPee765, we'd be happy to help you secure your email account!


You'll find several ways to secure your email in our guide on Recovering a Hacked AT&T Email Account.


It's best to start with changing the email password and creating or updating the account security questions and answers. You can change the password following these steps:

  1. Go to your Sign-in info.
  2. Select Change password.
  3. Enter and save your password info.

If you don't remember your password, use the Forgot password option:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If the website doesn't load for you, try a different browser, or clear the cache and cookies. This often helps websites load better, as there's less stored information bogging down the browser.


Once you're signed in and have changed your password, follow these steps to update your security questions and answers:

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

If you'd rather just delete the email since it's inactive, you can learn how to delete your AT&T email account on our website.


We hope you find this information helpful! If you need further assistance, let us know.


Aminah, AT&T Community Specialist

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