New Member
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1 Message
Got a new phone and was trying to access sbcglobal.net account but forgot user ID and one of the security questions
Error received stating email is locked
New Member
•
1 Message
Error received stating email is locked
ATTHelp
Community Support
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207.7K Messages
2 months ago
Hey there @dlherbert. We understand how important your email account is, and we'd be happy to help.
Just to confirm, are you able to access your email account on another device besides your phone or do you still get the same error message? We just want to make sure that it's not your device that is causing this.
We look forward to hearing from you.
Robert, AT&T Community Specialist
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