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Need to update email settings?
dlherbert's profile

New Member


1 Message

Friday, December 9th, 2022 2:04 AM

Got a new phone and was trying to access account but forgot user ID and one of the security questions

Error received stating email is locked 


Community Support


207.7K Messages

2 months ago

Hey there @dlherbert. We understand how important your email account is, and we'd be happy to help.


Just to confirm, are you able to access your email account on another device besides your phone or do you still get the same error message? We just want to make sure that it's not your device that is causing this.


We look forward to hearing from you.


Robert, AT&T Community Specialist

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