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dhering's profile

Tutor

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2 Messages

Thursday, March 2nd, 2023 5:45 AM

Go to DirecTV when attempting to log in to my Yahoo mail account

When my wife or I try to log in to our Yahoo mail accounts we get redirected to att which then redirects to our DirectTV account. Is there any way to disconnect DirectTV from our email addresses? For some reason all of a sudden we are totally disconnected from our Yahoo mail accounts.

JefferMC

ACE - Expert

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32.3K Messages

3 months ago

Did you ever use your e-mail address as the user id/e-mail for DIRECTV, DIRECTV STREAM (or AT&T TV or DIRECTV Now)?

ATTHelp

Community Support

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215.3K Messages

3 months ago

Let's make sure you can access your email, @dhering

 

@JefferMC's question will help us determine what's causing this login problem.

 

You may want to try clearing your cache and cookies or using a private browser when logging in. This can get rid of stored data that may be interfering with the login process. 

 

You can also try resetting your password. Even if you're using the correct login, this can still help because it will re-sync your email. 

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, please let us know. We may need to take a look at your email in a private interaction to see why you're being redirected to your DirecTV account. We can also help with delinking it if you'd like.

 

Raiden, AT&T Community Specialist 

New Member

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1 Message

2 months ago

I have same issue. Called AT&T after trying to resolve this with Directv. Directv said I need to connect with AT&T DAC. Gentleman worked on my account for 35 minutes (even though he did say he was only allowed to work on it for 15minutes), but whatever he did didn't work.  We were logging in using Inconito, clearing cookies, he was doing stuff on his end, I was using different browsers, all to no avail.  Is there someone here who is able to help me disconnect my expired Directv account from my yahoo email account (well, technically it is a sbcglobal.net domain).  I am doing all this because I need a Security Access Key which can only be done on my email account screen, but can't get to that screen since I am always being forced to Directv.

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