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AT&T related help: Resolve email issues

ParkerFW's profile

1 Message

Thursday, May 2nd, 2024 6:06 PM

Getting access to 'att.com' and 'yahoo.com' email addresses

Hi, I have an older email address, one of the 'sbcglobal.net' types but I consistently receive mail at accounts with my email+att.com or yahoo.com and its mostly spam. Does anyone have any idea or thoughts on how to access those accounts and/or block them from getting into my inbox? Again, I am receiving mail at these accounts, not from them, and then end up in my normal inbox and I am simply trying to filter and/or shut them down. Thank you in advance!

Community Support


232.9K Messages

2 months ago

Hi @ParkerFW! Thank you for reaching out to us! We understand that you received an email, and you've questions regarding the same. We hear you, and are happy to assist you.


If you suspect an email is fake or wasn’t sent from AT&T. Please don’t open it, click any links, or open any attachments. These links or attachments can install malicious software or viruses on your device.

There are several warning signs you should look for. A fake email might:

  • Make odd claims about your bill. They may say that a bill is ready, an account needs to be verified, or a payment needs to be confirmed. These emails often include a link to sign in to your account. Don’t click on the link..
  • Ask for personal or account info.
  • Claim a high balance is due. The email may also threaten to suspend your account if you don’t pay the high balance.
  • Not include an account number. When we email you about your AT&T bill, we'll include either several digits or your full account number on it.
  • Include links to non-AT&T websites. Hover over the links in the email to see the true destination website. A malicious site may try to mimic the look of an AT&T website. AT&T isn’t affiliated with these links. These are dangerous websites.
  • Include attachments. AT&T bills don't include attachments. Fake attachments will be in .zip format and may have names that start with ATT_Payment.

Please visit our article to learn more about how to identify fake AT&T emails.

For more information please visit our website about report and filter email spam.

Let us know how it goes!

Further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.

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