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fraudalert3468's profile

3 Messages

Tuesday, November 28th, 2023 12:56 AM

FRAUD - case no. 231007-000073

Several months ago someone hacked my email address and purchased an IPhone and opened an ATT account.  The account number is (Edited as per community guidelines) and the phone number associated with the account is (Edited as per community guidelines).  The fraud person did not use my credit card number but some other credit card number.  I keep getting emails about this account fropm ATT and I've written to ATT over a dozen times and I keep getting an automated response.  The response asks that I give lots of my personal information which I have no intention of providing.  I even spoke with an ATT supervisor who was unable to help.  She referred me to the ATT fraud hotline (i.e., 800 331-0500) which is useless.

It's amazing that no one, literally no one, from the ATT fraud department will return a phone call to address this fraud incident.

What to do?

Community Support

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232.9K Messages

7 months ago

Hello @fraudalert3468,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

Community Support

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232.9K Messages

7 months ago

Hi @fraudalert3468, 

 

Thank you for reaching us on the AT&T Community Forums! We're here to help with your hacked email.

 

Here is information on what to do when your email account is hacked.

  1. Scroll down to the Reset Your Password Now section.
  2. Follow instructions to reset your password.
  3. Keep in mind if you cannot reset your password using your security questions, you can reset using a temporary password.

    If the issue still persist we recommend that you contact our dedicated customer service team at 888-471-4576. They are available from 8:00 AM to 6:00 PM ET, 5 days a week. 

 

Let us know how it turned out. If you still need assistance, we'll be here.

 

Happy to assist!

 

Jennifer, AT&T Community Specialist. 

ACE - Expert

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24.9K Messages

7 months ago

@fraudalert3468  Did you:

1. File a police report

2. File a Fraud Report with AT&T (including the police case #)

3. Notify your credit card companies

4. Dispute any charges that you did not make

5. Change all of your passwords to your important accounts

6. Monitor, at least once or twice per month, your accounts for any suspicious activities

Unfortunately, you need to take charge to protect yourself in the case of identity theft resulting in fraudulent charges. If you've done the above, and stay on top of it, that's all you can do and let AT&T's Fraud Department, which admittedly could do a better job, handle their end. Your data has probably been sold on the dark web so there is no way to remove it. You will have to be diligent with the above suggestions and don't just rely on AT&T, or any company that has your data being fraudulently used, to take care of it.

3 Messages

7 months ago

AT&T refused to take any lead in resolving this fraud instance.  They sold a $1,000.00 cell phone to someone using false information (not my credit card or personal information) and opened an AT&T account.  I have no account with AT&T.  Instead of wanting to investigate the situation, AT&T keeps sending me emails for an account I have no connection woth and asking me via an automated email for my personal information.  I've asked REPEATEDlY for an AT&T representative from the fraud department to call me but they don't.   All I can deduce is that they have no interest in resolving this case.

I give up and have changed my email password.

ACE - Expert

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24.9K Messages

7 months ago

Apparently you didn’t read my response. If someone fraudulently opened an account then they had all the information that AT&T would need to verify you. 

ACE - Expert

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32.5K Messages

7 months ago

I would make sure you are calling the correct fraud department as they have a couple depending on what service it is regarding. The number I saw above was not for cell phone (wireless). But you report to them, not request they call you. If that doesn't work, you could go the route with a BBB complaint if needed.

https://www.att.com/support/article/wireless/KM1159583/

How to report an unauthorized AT&T account or service

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team:

(edited)

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