Forgot password

Hello @jdlenwecare, we are here to assist with resetting your password.

So that we can point you to the right direction, are you trying to access an account with an AT&T service (Wireless, U-verse, DSL), or is this for an email account?

For email accounts, you can try resetting your email password using the temporary password option instead of the security questions:

1. Go to http://sm.att.com/63cdf76f.
2. Select Forgot password?
3. Fill out the password info.
4. Choose temporary password and follow the prompts. When you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

For existing accounts with AT&T service, go to the sign in page:

• Enter the user ID associated with the account, and click continue.
• Choose forgot password.

If you have a recovery method on file (an email, phone number, or mailing address) you will be able to select an option to receive a temporary password.

If you are still unable to access the account using the above steps, please let us know so we can meet in a private message and review the available recovery options.

Looking forward to hearing back from you.

Amon, AT&T Community Specialist

1. Go to http://sm.att.com/63cdf76f.
2. Select Forgot password?
3. Fill out the password info.
4. Choose temporary password and follow the prompts. When you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.
   
   

this does not work as I tried it several times already!!!!!

Hello @jdlenwecare, we will be glad to assist with your email access.

Since the above steps did not work for you, let's meet in a private message so we can review your account for any recovery options. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Looking forward to hearing from you.

Amon, AT&T Community Specialist