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DJ1961's profile

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Friday, February 3rd, 2023 4:10 AM

Forgot password and answers to questions

My father has forgotten his password to his SBCGlobal account and cannot remember the answers to his challenge questions.  Is there anything we can do to reset his password? Is there someone we can call for help?


Community Support


210.3K Messages

2 months ago

Hi there, @DJ1961. We understand that your father is unable to reset his password. We can help with that.


Since the password reset flow has been followed, our next step is look deeper into the account profile. To do that, we are going to invite you to the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right corner of the thread, and next to you profile icon.


If you do not see the next message right away, please log out of your forums account and back in.


Looking forward to assisting your father.


Matthew, AT&T Community Specialist

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