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Foxygranny's profile

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Friday, June 2nd, 2023 8:13 PM

Emails ending in swbell.net

Are emails ending in swbell.net still being supported by AT&T. I received an email on May 28, stating that my mailbox pending emails failure. The message further states that you will stop processing incoming emails on my account until I update my mailbox. The message gives me a link to click on to update or delete pending e-mail messages to which I have NOT clicked on. I believe this to be a scam. Please advise. 

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232.8K Messages

1 year ago

Let's help determine if the email you received is legitimate, @Foxygranny!

 

It doesn't sound like the email you're describing is from AT&T.

 

There are several signs that could point to a fake email:

  • Makes odd claims about your bill. Strange alerts might be that a bill is ready, an account needs to be verified, or a payment needs to be confirmed. These emails often include a link to sign in to your account. Don’t click on the link.
  • Asks for personal or account info.
  • Claims a high balance is due. The email may also make threats that your account will be suspended if you don’t pay the high balance.
  • Doesn’t include an account number. When we email you about your AT&T bill, we'll include either several digits or your full account number on it.
  • Links to non-AT&T websites. Hover over the links in the email to see the true destination website. A malicious site will try to mimic the look of an AT&T website. However, if you pay close attention, you’ll see it usually has a different format. For example, the link might look like https://[non-att.com domain]/[random text]/[random text.html]. Links will take you to a malware payload website, which changes often to get around blocking. AT&T isn’t affiliated with these links. These are dangerous websites.
  • Includes attachments. AT&T bills don't include attachments. Fake attachments will be in .zip format and may have names that start with ATT_Payment.

If you think an email is malicious, you can report it by following these steps:

  1. Review the email carefully. Don’t click any links or download any attachments. 
  2. Report the email, using one of these options:
    • On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox.
    • In an email program: Forward the email to AT&T at abuse@att.net. When possible, include the full email header to help us identify the origins of the email.
  3. Delete the email, if it hasn’t already been removed from your inbox.

Learn more about how to identify fake AT&T emails and how to protect your information.

 

Let us know if you have any other questions or concerns. We'll be happy to get you the answers you need!

 

Lacey, AT&T Community Specialist 

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