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Need to update email settings?
tnunn32's profile

New Member

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2 Messages

Tue, Aug 16, 2022 4:25 PM

Email

I can't login to my email

ATTHelp

Community Support

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200.4K Messages

2分前

We'd be happy to help you regain access to your email account, @tnunn32.

 

You can reset your email by following these steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please reach out if you need any additional assistance.

 

Latoya, AT&T Community Specialist

New Member

 • 

2 Messages

2分前

This is the message I get when I do the above mentioned steps.

"Hmm… we can’t reset your password

We don’t have the account details we need to reset your password right now. To get help, call 800.288.2020."

And I have now been on hold with AT&T for 1 hour and 45 minutes!!!

ATTHelp

Community Support

 • 

200.4K Messages

2分前

Thank you for providing additional information, tnunn32.

 

We'll be sending you a Direct Message with more information on how to proceed. Just look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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