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New Member

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4 Messages

Thu, Jun 23, 2022 7:07 PM

Email

I have had the same problem as so many others have had. I keep getting messages to resolve my wireline problem after using chat with a link back to the last chat response which instructs me to go either to the support page or to use chat, which requires login. I am not an (Edited per community guidelines). I have tried both of those things and they didn’t work. They never have.

That is why I am on this forum!

Email is not social media! Most of us get important e-mails from businesses or government agencies, or from friends and family that you don’t want the whole world to see. Not getting those emails can lead to serious legal or financial problems. Every entity all of us deals with requires an e-mail address. I have no idea how many hundreds of entities I would have to contact to change my email address. I have had the same email address since 1997! 

Changing to another service like gmail is just NOT a viable solution unless I can get my AT&T email forwarded to the gmail account. 

This is not some technical glitch that any e-mail service might have. It has real world implications. It is not just frustrating, it is dangerous to our well-being.

Do something!

ATTHelp

Community Support

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195.3K Messages

2 m前

We understand why you're upset, GORDONBJHOU. We'd be happy to assist you with your email trouble.

 

Please let us know exactly what's happening so we can get started. Are you locked out, are you stuck in a login loop, and you able to sign in, but getting kicked out?

 

The more details we have, the better. We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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4 Messages

1 分钟前

I had the same problem so many others described. The login screen says “User ID”. I don’t know my User ID. In the past, I have just re-entered my normal email address and then my password. Never had a problem until a few weeks ago. Suddenly is says I have entered the wrong User ID OR password. If I try again, I get locked out. I used chat for hours and never resolved the problem. I was escalated to a higher level, but things didn’t get any better. If I clicked on “Forgot User ID?” I would get a screen prompt to enter my email address with the promise that I will get an email message. I still have access to Currently/Yahoo email on my iPhone and iPad, and NEVER receive a message. I have literally done this for weeks. I am never prompted for a cell phone number as an alternative. I do not have AT&T wireless. I do use AT&T Internet. 

When I quit responding, I got a message with two links. One to the Support site, which has been utterly USELESS in the situation, and another link WHICH REQUIRES LOGIN! I can’t login and and I am told I can get help but I have to login? The message also refers to a “wireline” problem, which I assume means “land line”. I haven’t had a land line since 2011.

I have worked with technical help desks for at least 30 years as a programmer/analyst getting help from software vendors. Rarely did I get the kind help I asked for the first. It usually took a couple more calls to get to the right person. Thank God, I didn’t have to go through a “chat” or I would have never gotten the right person. I could speak to a living person. What a novel idea! I know you and your coworkers do the best you can, so I am not blaming you. I have no idea what the percentage of the time you are able to give people what they want the first time, but I think the concept behind these online help desks is flawed.

ATTHelp

Community Support

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195.3K Messages

1 分钟前

Thank you for letting us know about this, GORDONBJHOU. Due to what you're experiencing, we'd like to invite you to a Direct Message so we can take a closer look.

 

In the mean time, try logging into our Currently website, and let us know if you are getting any type of error messages that show.

 

Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.

 

Donovan, AT&T Community Specialist

New Member

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4 Messages

1 分钟前

The only reason I received the above message is because I have access to my at&t/Yahoo/Currently email on the iOS mail app on both my iPhone and iPad, which does not log me out after two weeks

I just now tried to login to Currently through the link in your email and got the Care Code message for too many login attempts. It asked for my User ID which I have been trying to get for weeks. I have also tried to get my User ID by clicking on “Forgot User ID” I get a form that asks for my email account or User ID and password. It says my User ID has been sent to my email account. But I have not once, in several weeks, received any email with my User ID. Any communication requiring a login to Currently is unusable right now.

Over a year ago, someone hacked my Facebook account. It is when I tried to login to Facebook when I realized messages originating at Facebook never go to my email or phone number. I just made a more or less educated guess that the hacker had replaced my contact email address and phone contact to redirect or intercept  Facebook messages. Maybe to monitor my login attempts with new passwords as I changed them to get into Facebook? Since that is exactly what is happening when I try to login to my AT&T/Yahoo/Currently email account, that is, not receiving the email, I assume they are somehow related.

Is there a reason AT&T can’t send messages to my Verizon phone number? I would provide that number if I could do so privately.

Can I simply reply to your email for more direct communication? I am not going to get it by any method that requires login to Currently which requires my User ID. The login to this forum asked for my email or my User ID so I had no problem with logging in. Currently took either until recently. I wrote down a User ID some time ago, but it doesn’t work.

ATTHelp

Community Support

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195.3K Messages

1 分钟前

Thank you for letting us know of this, GORDONBJHOU.

 

We previously sent you a Direct Message, which is only viewable by you and our team, and is only accessible via the AT&T Community Forums. If you check the top right-hand corner of the forums, next to the bell icon, you will be able to see the Direct Message from us.

 

Are you asking why you don't have an option to get a temporary password sent to your phone? If so, that is because your recovery information may not match properly.

 

We don't have a direct e-mail you can contact, as we handle all communication over the forums.

 

Let us know if you have any further questions.

 

Donovan, AT&T Community Specialist

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