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nan2confuzed's profile

New Member

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8 Messages

Monday, November 14th, 2022 11:28 PM

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else!  I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else" part, so can someone give me some guidance?  Thank you!

New Member

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4 Messages

2 years ago

Hello,

I am trying to login to my Sbcglobal email. I am trying to reset my password. I don’t not know the security question. Is there another way to reset my password and verify my account.

Thank you

Note: This comment was created from a merged conversation originally titled Sbcglobal password needs reset

New Member

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2 Messages

2 years ago

A couple of days ago I recently tried to login to my old sbcglobal.net email however I was notified that it had reached the max login attempts which was weird. I tried to reset the password but to no avail and the website said my password could not be reset. I spent hours on the phone trying to contact At&T agents about my problem. All they did was create a new email for me in hopes that I would just drop the issue. However I have MULTIPLE accounts and information on my sbcglobal.net account and can no longer get access to it and on top of that I have a useless email sitting here now. I have already filed a FCC complaint about my issue as I have seen multiple other users with this issue and theirs has been resolved. I really need access to MY account but At&t has been no help at all so far. Can anyone give me any suggestions I would really appreciate it and thank you if you are reading this.
Note: This comment was created from a merged conversation originally titled Sbcglobal Email Deleted, GONE?

New Member

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2 Messages

2 years ago

How do I set up password recovery options for my yahoo/att email accounts?

Note: This comment was created from a merged conversation originally titled Set up password recovery options

Community Support

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232.8K Messages

We can assist you with setting up email recovery options, texasliz.

 

You can add a recovery email by following the steps for updating the contact email for your user ID:

  1. Go to Profile and then Contact info.
  2. Select the Email tab.
  3. In the User ID (formerly AT&T Access ID) email section, select Edit.
  4. Enter the email and select Save.

We also recommend that you set up text messages for password resets and 

update your security questions and answers.

 

If you have any other questions about your email, let us know. Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 years ago

Don't understand.  I questioned the email also, so I went to my profile and found nothing indicating "password recovery options."  My email and phone number were already marked as verified.

New Member

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7 Messages

2 years ago

I received an email with that as subject line.  I have been an ATT/sbcglobal.net email user of many years and I was not aware of password recovery options.  The sending user name does not look like a good email address, maybe spam.  Over the last year or more I have received many many emails wanting me to respond in some way.  Most all source email addresses have all been bogus and the email shown as the addressee is not mine.  In looking at the properties of the email my name shows in a long list!

Note: This comment was created from a merged conversation originally titled What is "Set Up Password Recovery Options" from an Email Subject

ACE - Guru

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9.9K Messages

There is a legit AT&T email going around that is about setting password recovery options.  However there is also one going around saying peoples accounts need to be updated before a certain date or else they'll be nuked.  That one is a scam.

But any self-respecting scammer should have seen the legit one by now and decided, hey, people are saying this one is legit so let's piggy back on that and put out emails that mirror the legit one but still are PHISHING scams.  Haven't seen any solid proof of that yet, but it's sure a possibility.

If you could post the raw message view of the email we should be able to tell what you've got.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

After I made my entry, I saw the many many comments on the subject.  My entry can be locked as not relevent. But the initial email could have been prepared to not look like spam.

ACE - Guru

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9.9K Messages

I'm not sure your question is irrelevant, at least not before seeing exactly what you got. 

I'm no longer comfortable telling people that one is fine just by the subject for the reason I stated previously.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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8 Messages

2 years ago

The nightmare continues.  I just went to my Profile and it has apparently changed and looks nothing like what I had before.  There is no place where it shows "Password Recovery Options" anymore.  It doesn't show my email, doesn't give a place for a phone number (which I keep saying that I do NOT have an AT&T mobile number).  There used to be a page that showed that at least my email was verified, and that does not exist now.  I hope AT&T is having a good laugh at our expense.  Because they surely do not care one wit about our problems.  

New Member

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2 Messages

1 year ago

Trying to fix Mom's account. Not getting anywhere. It just quit working a few months ago. Nowhere on att or yahoo is the account recognized.

Note: This comment was created from a merged conversation originally titled sbcglobal.com email password reset

New Member

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2 Messages

1 year ago

I can’t log in to my sbcglobal.net email! When I go onto Yahoo’s website, I log in with that email but then it takes me to att where I have to enter my user ID and password. I’ve made one but it takes me to the att.net email not the sbcglobal.net. I need help! This is so beyond frustrating!

Note: This comment was created from a merged conversation originally titled Can’t login to sbcglobal.net email
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