Email to Setup Password Recovery Option for AT&T Email

We set up our sbcglobal.net accounts up years ago when we set up a DSL line in 1997. Since then we've had other accounts with AT&T, including U-Verse, high-speed internet, and a combined internet & DirecTV account. Since AT&T internet was only max 25Mbps in our area, we switched providers in 2020. For some reason, a few months ago my wife lost access to her email - j*******@sbcglobal.net. This is extremely frustrating since this is a primary form of communications with business, financial, and medical concerns. What's more frustrating is AT&T's refusal to provide access. We contacted a knowledgeable CSR by telephone who said she could see the account but could not unlock or provide other means of password reset because there was no secondary security set up on the account - security questions, phone number, secondary email address, etc. In 1997 there was no such thing as secondary security and therefore none was set up. The CSR asked for the last account number we had and I provided her the number of the internet account cancelled in 2020. I had to look through boxes of paperwork to find the invoice. She said she could not find the account in her system! I found it unusual that an industry-leaading high-technology company doesn't have access to records from two years ago. I spent 1-1/2 hours on the phone that day - Nov 21, 2022. At the end the CSR said she'd reset the account and we could try again in 24 hours. That did not work and I suspect it was just a ploy to get me off the phone.  In any case I am asking for help in resolving this problem. I see this is not an isolated case and the problem has caused outrage and FCC involvement. Will you assist with this please since we only want access to our email account, nothing more. 
Thank you,
...Dave

We'd be happy to answer your email related questions, @Wolverine.

You can only add an AT&T mobile number to your account as a recovery option at this time.

As a reminder, you can only add an AT&T mobile number on one AT&T account at a time as a recovery option.

We recommend, that you add another email address as a recovery option instead.

Please reach back out, and let us know if this helps.

Latoya, AT&T Community Specialist

How do you add a second email address instead of an AT&T phone number (which I don't have) for the secondary recovery verification?  Under "Profile", there are only 3 options -- User ID, Password, and Recovery.  That last category of Recovery seeks a Phone number (again, I don't have an AT&T mobile phone number), and email address.  There is already an email address in that space.  Where can a second one be added per Latoya's response to @Wolverine?  Thanks!  nan2confuzed

I'd like to know the answer to @nan2confuzed's question, too -- about Latoya's response to @Wolverinie, regarding adding a second email address instead of an AT&T mobile phone number (which I don't have) for the secondary recovery verification..   We're in the same boat.

Received an email which looks suspicious asking me to click on link to set up "password recoveries." Letter goes on to state that failing to do so may

result in not being able to access your email account at sbcglobal.net. Is this legit??

I have had the same sbcglobal email address for YEARS.  Now they are saying I need to update my password recovery options, but when I try to login to do anything I get directed to my Direct TV account.  I do not have an AT&T account outside of the Direct TV--except for this email.  Navigating the sites is so frustrating and I do not want to lose access to this email account.  Please advise.

Hi, 
I need help with recovering my account. I have two (2) sbcglobal.net email accounts that are very important that I cannot log into or read emails. The emails have both logged me out of all devices and asked me to log back in. After multiple attempts using the password on file and following prompts to recover it has locked me out of my email accounts. What can I do to have someone help me resolve this issue. I have also read multiple threads of peoples concerns on the same topic. I would really be devastated if I was no longer able to access these email accounts. 

Hopefull wishing; 

Khrystal V

I have an sbcglobal.net email address and received an email from AT&T to set up my password recovery options.  I clicked on the link and a code was sent to my cell phone.  The code I was sent was 5 digits long, but your website keeps asking me for the 6 digit code and won't let me proceed.  What do I do now???

I have been trying to access an "sbcglobal.net" account, but the system does not recognize it anymore. I have called "Support" several times, receive the standard "I understand your concern" statement being read from a binder, told to re-set my password over & over again to solve the issue; The system does not recognize my e-mail anymore, so how can I get it to reset a password to an account it doesn't recognize? I can see the account, pull up & read previous e-mails, delete past e-mails, but cannot receive new e-mails. Is there a work-around to this? Thank you for your help.