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nan2confuzed's profile

New Member

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8 Messages

Monday, November 14th, 2022 11:28 PM

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else!  I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else" part, so can someone give me some guidance?  Thank you!

New Member

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2 Messages

2 years ago

We set up our sbcglobal.net accounts up years ago when we set up a DSL line in 1997. Since then we've had other accounts with AT&T, including U-Verse, high-speed internet, and a combined internet & DirecTV account. Since AT&T internet was only max 25Mbps in our area, we switched providers in 2020. For some reason, a few months ago my wife lost access to her email - j*******@sbcglobal.net. This is extremely frustrating since this is a primary form of communications with business, financial, and medical concerns. What's more frustrating is AT&T's refusal to provide access. We contacted a knowledgeable CSR by telephone who said she could see the account but could not unlock or provide other means of password reset because there was no secondary security set up on the account - security questions, phone number, secondary email address, etc. In 1997 there was no such thing as secondary security and therefore none was set up. The CSR asked for the last account number we had and I provided her the number of the internet account cancelled in 2020. I had to look through boxes of paperwork to find the invoice. She said she could not find the account in her system! I found it unusual that an industry-leaading high-technology company doesn't have access to records from two years ago. I spent 1-1/2 hours on the phone that day - Nov 21, 2022. At the end the CSR said she'd reset the account and we could try again in 24 hours. That did not work and I suspect it was just a ploy to get me off the phone.  In any case I am asking for help in resolving this problem. I see this is not an isolated case and the problem has caused outrage and FCC involvement. Will you assist with this please since we only want access to our email account, nothing more. 
Thank you,
...Dave

Note: This comment was created from a merged conversation originally titled AT&T locked our sbcglobal.net email account and refuses to grant access

Community Support

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232.9K Messages

2 years ago

We'd be happy to answer your email related questions, @Wolverine.

 

You can only add an AT&T mobile number to your account as a recovery option at this time.

 

As a reminder, you can only add an AT&T mobile number on one AT&T account at a time as a recovery option.

 

We recommend, that you add another email address as a recovery option instead.

 

Please reach back out, and let us know if this helps.

 

Latoya, AT&T Community Specialist

New Member

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8 Messages

2 years ago

How do you add a second email address instead of an AT&T phone number (which I don't have) for the secondary recovery verification?  Under "Profile", there are only 3 options -- User ID, Password, and Recovery.  That last category of Recovery seeks a Phone number (again, I don't have an AT&T mobile phone number), and email address.  There is already an email address in that space.  Where can a second one be added per Latoya's response to @Wolverine?  Thanks!  nan2confuzed

New Member

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2 Messages

2 years ago

Received an email which looks suspicious asking me to click on link to set up "password recoveries." Letter goes on to state that failing to do so may

result in not being able to access your email account at sbcglobal.net. Is this legit??

Note: This comment was created from a merged conversation originally titled Set Up Password Recovery Options email

ACE - Guru

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9.9K Messages

Yes, the password recovery email is legit.....for now. 

Unfortunately, AT&T chose to send this email right when scammers were flooding users with email saying their email accounts would cease to exist if they didn't click a link to "upgrade" the account. That was a phishing scam designed to steal your email login credentials.

How long will it be before the hackers will change their email to look like the legit email?

If you hover your mouse pointer over the link in the email, you'll be able to see that it doesn't go to any legit att.com address.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

2 years ago

I have had the same sbcglobal email address for YEARS.  Now they are saying I need to update my password recovery options, but when I try to login to do anything I get directed to my Direct TV account.  I do not have an AT&T account outside of the Direct TV--except for this email.  Navigating the sites is so frustrating and I do not want to lose access to this email account.  Please advise.

Note: This comment was created from a merged conversation originally titled SBCGLOBAL EMAIL ISSUES

Community Support

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232.9K Messages

We can assist you with updating your password recovery options, shannonperryman.

 

Use the following steps from our password reset guide:

Let us know if this helped, or if either page redirects you to DirecTV.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 years ago

Hi, 
I need help with recovering my account. I have two (2) sbcglobal.net email accounts that are very important that I cannot log into or read emails. The emails have both logged me out of all devices and asked me to log back in. After multiple attempts using the password on file and following prompts to recover it has locked me out of my email accounts. What can I do to have someone help me resolve this issue. I have also read multiple threads of peoples concerns on the same topic. I would really be devastated if I was no longer able to access these email accounts. 

Hopefull wishing; 

Khrystal V

Note: This comment was created from a merged conversation originally titled SBCGLOBAL.NET Email Recovery

New Member

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2 Messages

2 years ago

I have an sbcglobal.net email address and received an email from AT&T to set up my password recovery options.  I clicked on the link and a code was sent to my cell phone.  The code I was sent was 5 digits long, but your website keeps asking me for the 6 digit code and won't let me proceed.  What do I do now???

Note: This comment was created from a merged conversation originally titled SET UP PASSWORD RECOVERY OPTIONS

New Member

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2 Messages

2 years ago

I have been trying to access an "sbcglobal.net" account, but the system does not recognize it anymore. I have called "Support" several times, receive the standard "I understand your concern" statement being read from a binder, told to re-set my password over & over again to solve the issue; The system does not recognize my e-mail anymore, so how can I get it to reset a password to an account it doesn't recognize? I can see the account, pull up & read previous e-mails, delete past e-mails, but cannot receive new e-mails. Is there a work-around to this? Thank you for your help.

Note: This comment was created from a merged conversation originally titled Unable to access email

New Member

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4 Messages

2 years ago

I left this message yesterday and got no help.  Entering again.  My password was hacked so upon creating a new password, ATT sends a code to my att.net email account which cannot be accessed until the password is accepted.  6 digit code not sent to my phone or back up linked email account.  

Note: This comment was created from a merged conversation originally titled Code to reset password sent to att.net email which I cannot access - circular problem

New Member

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4 Messages

2 years ago

Last week I received an email asking me to verify my account for recovery purposes. I checked the forum and thought it was legit. I still don't know if it was, but it seems like I'm not the only one who got it. I've been keeping an eye on my account and today I have a message in my spam folder that says CPanel is holding 11 emails pending authentication or my email will be blocked. I'm not going to click on the link, but ATT,  please do better helping those of us who have email figure out what's real and what is a fake. I don't want to get locked out, but customer service is everything when you have a problem.

HELP

Note: This comment was created from a merged conversation originally titled suspicious email in spam folder

ACE - Expert

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35.9K Messages

We can't see your e-mails.  We can't tell you.  If you would like to provide a screen shot of the e-mails (masking out your personal information) then we might be of more service. 

Check to see what the sender's e-mail address is (not just the pretty name).  If you know how to check e-mail headers, check to see how the e-mail got to you.

In general, you should not click on links of an e-mail you have any reservations about at all, but instead go to the site for the alleged sender using links or names you already knew to check the information in the e-mail.  You can check links in an e-mail to see what the URL is, but sometimes the sender may use tricks to make a bad URL look legitimate.

[ Be advised that you've posted on a community forum primarily peopled by other customers.  I am not an AT&T Employee.  An AT&T Customer Support rep may or may not ever reply to your post. ]

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

This looks totally fake, but I have seen on this forum where people have been locked out of their accounts, that is my concern. The email doesn't even have a header, pretty one or ugly one.:) And the fact that it went to my Spam account is another indication it's fake. This all started last week when I received the email regarding verifying my account. I guess worst case scenario is I ditch the email I've had for 20+ years and use a different one.

Thanks

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