Email to Setup Password Recovery Option for AT&T Email

Thanks for the update, @nan2confuzed.

You should be able to use a non-AT&T wireless number to complete the recovery process. If you're unable to use your phone number, you may want to try using a relative or close friends' number instead.

Let us know if you have any other questions!

Lacey, AT&T Community Specialist 

Using someone else's ATT phone number is something that may finally work. Waiting to see results before I try it for my similar issue of 4 months. ..but it goes against the principles of security authentication as it involves a third party, but when all else fails....

I got the email to setup my password recovery, but ATT.com keeps passing me into Directv and thus a major loop with no way into my ATT account.

Also, a while back I tried to set this up but it would only accept an AT&T wireless number.   If that is still the case then this request is meaningless.   

Can't ATT write decent software?

When I click on the link UPDATE MY PROFILE it shows my email account unverified. When I click on the link to verify my email it shows it will send me a CODE to identify that it is me BUT I NEVER GET A CODE.  This particular email is a sub-account of my primary email account linked to my AT&T Account. Is this why?

I waited a very long time on DM and no response.  I also have an issue with using an AT&T wireless number as a recovery tool. I do not use AT&T wireless and do not know anyone that does.  My main email account recovery was setup with my wireless number and my husband's wireless number - neither are AT&T wireless.  This seems likes a huge mess to me.  I still need to know how to verify my recovery email in my sub-account email as I am still now receiving the code required to identify myself.  I do not have hours to hold on phone or wait for DM.  Can someone help me??

CLAUDDEN - What is the AT&T phone number that you called? I need it as I am getting no where on this Forum or DM. And cannot get anyone on the phone number I am using either.

Given all of the scam and phishing emails and messaging received, I too was amazed that AT&T would send an email such as the one being discussed here. 

How the heck is one supposed to know what is valid and not.  I did hover over the links and I was fairly certain they and thus, the email was valid.  But fairly certain is not 100%.  It is all but impossible to be 100% certain and for lots of folks, they don't have a clue how to discern the valid from the invalid.  What a cluster, when it comes to security!!

One way to confirm an email notification came from AT&T, would be to have the email to advise us to log into our email address, and view the notification(s) there.  That would be essentially 100% safe. 

As a side note: 

I have 3-ATT.net emails addresses.  When I tried to verify one of my email addresses with a cell phone number, I received the following error message: 

"That number is already linked to another user ID. Choose another number."

Well of course my phone number is linked to another ID!  How can I link 3-email addresses with 1-phone number!?!  I can't!  Perfectly poor problem solving by AT&T.  How about MFA (Multi-Factor Authentication) AT&T, using an authenticator App ? 

I did make sure my security questions were updated and correct.  I hope that's all that is needed!  It was good of AT&T to throw-out an email that had no applicability in the case, because I have 3-ATT.net email addresses.  BTW AT&T, I can't do as the email advises -- i.e., update my profile for the email address that I was advised to, if doing that means the use of a phone number.  Well I suppose if my primary email address is validated using my phone number, perhaps the secondary 2-email addresses are also, if I had to confirm with a rep.  In my case, I haven't clue how things work, or don't!!  And it is ludicrous to have to come to a forum like this and try to find out what is real and what is not, when the majority of customers will never make it here!  

I received an e-mail indicating that I need to update my account recovery information for my sbcglobal.net e-mail account.

I had no difficulty adding a recovery e-mail and security questions.

However, I am unable to add my cell phone number since my mobile service is provided by T-Mobile.

Any advice?

I'm being told to update my profile.  I put in my "recovery" phone number and was told that since it isn't an AT&T account, they will not accept it.  Now what?

Ditto to janeellen2820.  What are we supposed to enter without an AT&T Wireless phone number?  I keep asking, and the responses have not been helpful.  I don't have anybody's AT&T Wireless phone number to "borrow"!!