Need to update email settings?
Ackdv8's profile

New Member

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2 Messages

Wednesday, August 17th, 2022 4:45 AM

Email Sub Account locked

So my email app prompted me for my password, it's been about 8 years since I entered one, I only use 2 passwords and it did not like either.  Had to call several times to find someone who even knew what a sub account is.  Long story short, they can only reset my password if I tell them the att land line number I had when I set this up almost 11 years ago, I only had the land line cause it was a bundle, but I don't recall using it.  So they told me I will lose access to the email ive had for 11 years if i cannot verify this number?!?!?!  I'm beside myself, so much personal things in my email that i may not ever be able to access again.

Community Support

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230.7K Messages

2 years ago

Hey @Ackdv8, let's work on your email together.

 

In order to continue, we'll need to speak privately. Please meet us in a DM via the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.

 

Tyler, AT&T Community Specialist

New Member

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5 Messages

2 years ago

Same problem. But, I actually still have & use that landline! Do you happen to have the number you called to get to that point?

New Member

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2 Messages

2 years ago

I called 800-288-2020 and asked for lvl 2 support, then asked for a supervisor.

New Member

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5 Messages

2 years ago

Thanks, will give it a shot.

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