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btessarolo's profile

New Member

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3 Messages

Tuesday, August 9th, 2022 3:37 PM

Email Security Answers aren't working

Hello, I am having trouble logging into my sbcglobal.net email. When I enter answers to the security questions, I'm being told my answers are incorrect. I can't seem to bypass this, and am locked out of my email. Anyone know how to bypass?

Official Solution

Community Support

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232.8K Messages

2 years ago

Hey @btessarolo, let's work on your password together.

 

We suggest resetting your password using the temporary password option. 

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. When you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Please let us know if this works, we may need to reset your password manually.

Tyler, AT&T Community Specialist

New Member

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3 Messages

2 years ago

Thank you for sending that link, it did not work. I go thru the same circle and get to the security questions. I answer them and it tells me that's not correct.

Community Support

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232.8K Messages

2 years ago

Thank you for getting back to us, btessarolo.

 

If you never saw the option to receive a temporary password, you're likely being affected by an ongoing login issue that we've been working to resolve. We have an article here in the Forums that discusses it in detail.

 

We may be able to reset the password for you, if the email is linked to an active AT&T account. If not, we would need the account number from when the email was created.

 

If you have that information, let us know, and we'll send you a Direct Message to get started (don't include personal information in the public space).

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 years ago

Hi, unfortunately it's an sbcglobal.net email address. Was Yahoo and since ATT purchased yahoo.mail I don't have any account numbers. What can you do behind the scenes?

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