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mbeltramello's profile

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1 Message

Thursday, March 23rd, 2023 7:06 PM

Email recovery

My father has an sbcglobal.net account.  We tried accessing the account and it keeps indicating his user id, which is his email address is not correct.  We tried to reset it, it asked for his email address and we input it.  We received an error message saying his email does not exist.  He has had it for 10+ years!  Now we can't get into his email.  How do we go about fixing this?  Thanks.

The screen reflected care code 205.2    (LU003)

Community Support


232.8K Messages

1 year ago

We understand how important your father having access to your email account is, and we'd be happy to help you @mbeltramello.


You can check here for information on the 205 care code that your father is encountering. The 205.2 care code signifies that you'll need to wait a full 24 hours before resetting your password. Attempting to sign in before the full 24 hours will reset the 24-hour timer.


In order to further assist with getting him back into his email account, we'll need to meet you in a DM. We'll need to gather some information to see what options there are to reset the email password. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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