Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need to update email settings?
samsteckel's profile

4 Messages

Wednesday, May 29th, 2024 3:22 PM

Email password reset

I have an email account with AT&T that I think got hacked a few years ago. Every time I try to login it says I need to reset my password due to usual activity. I go in and put the info in and when I get to the security questions none of my answer (which I know for a fact are correct) work. I’ve called AT&T customer support and even went to an AT&T store but I still haven’t been able to find a solution. 

Community Support

 • 

232.9K Messages

24 days ago

Thanks for reaching us @samsteckel.

We understand your concern with regard to your AT&T email account. Let's assist you in gaining access to your email account.

Since you've already attempted to reset your password in order to recover your email account. We recommend that you fill out the online webform with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account.

If the account is deemed valid, an AT&T customer care agent will contact you to assist in regaining access to your email account. 

 

Please feel free to reach out to us for further assistance.

Thank you.
David, AT&T Community Specialist.

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.