Need to update email settings?
gfk345's profile

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Saturday, June 17th, 2023 6:24 PM

Email multifunction security issues. Called AT&T and they are evidently unable to help? Where do I go from here?

I am having to reset my password like every week to two weeks.  When I do forgot password it ask for my user id and last name then it gives me a list of numbers and emails to send code to which some of the number and emails are not any that I have had.  The tech with AT&T said that she tried the same steps and hers is showing one of the numbers but not seeing what I am seeing, which this brings it to another issue.

PLEASE HELP!!!!!   This is a bellsouth.net email by the way.

Accepted Solution

Official Solution

Community Support

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231.2K Messages

10 months ago

We're here to help you correct those numbers on your email, @gfk345!

 

Have you signed in to myATT to update the wireless number associated with the email? If not, give it a try with these steps:

If you don’t have an AT&T Wireless number

  1. Go to Profile, then Contact info.
  2. On the Phone tab, select Edit in the Billing phone numbers section.
  3. Enter your wireless number as the primary or secondary number.
  4. Check the box next to Use this number to recover your user ID or reset your password.
  5. Select Save.
  6. Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.

If you have a free AT&T Mail account that isn't linked to your ID

  1. Go to Profile and sign in with your AT&T Mail address and password.
  2. Select Sign-in info.
  3. Scroll to My linked accounts and select Manage email.
  4. Select Edit user information.
  5. Enter your wireless number and check Use this number to reset your password.
  6. Select Save Changes.
  7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.
Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This applies to both sets of steps.

Give these steps a try and let us know if it helps with the password reset!
 
CalebP, AT&T Communtiy Specialist 
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