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Need to update email settings?
bsb12's profile

New Member

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1 Message

Fri, Feb 25, 2022 10:37 PM

Email Login

I cannot login to my att.net account on my laptop. I am already logged in with my cell phone, so I need help resseting my password and secuity questions

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.1K Messages

7分前

Hi bsb12, we'd be happy to help you sign in to your email on your laptop and update your security questions.

 

We recommend that you create a Secure Mail Key while you're signed in on your phone, so that you can sign in on your laptop without using your password. Here are the steps:

  1. Go to Profile and choose Sign-in info.
  2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
  3. Scroll to Secure mail key and select Manage secure mail key.
  4. Choose the email address that you’d like to use, if you have more than one.
  5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
  6. Choose Create secure mail key.
  7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
    • For security purposes, the secure mail key only displays until you select OK
    • If you lose or forget the secure mail key, you can create new secure mail keys.
  8. Select OK.
  9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

To update your security questions, just follow these steps:

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

If you're still unable to sign in on your laptop after creating the Secure Mail Key, let us know what error message you're getting and what email platform you're using so that we can determine what your next step should be. Currently.com is the best platform to use, as it's the official website for AT&T email domains.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

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1 Message

5分前

My email att.net works on my phone but not on my laptop.  /////////why can't i get to my account ?  the  email password even when changed does not work.

New Member

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4 Messages

3分前

Same problem here.

New Member

 • 

4 Messages

3分前

Actually, mine looped for two days, but is working today.

New Member

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2 Messages

2分前

When I click on the blue "Profile" link, it asks me to sign in.  How do I get to the "Sign In Info?"

Where is the "Profile?"

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