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Need to update email settings?
tsengin's profile

New Member

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1 Message

Thursday, May 2nd, 2024 12:57 PM

Email login problems

sometimes when I'm trying to login to email, it wants to send me a code to my old cell phone number, how can I change this?

Community Support

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232.9K Messages

2 months ago

Hey there! We understand your concern about 2-Factor Authentication, in which a code is sent to your old cell phone number, and we will gladly assist you in changing it.

 

Give these steps a try to see if it allows you to add the new phone number:

  1. Access att.com and select the Person icon from the upper, right-hand corner.
  2. Click View Profile > Contact Info > Phone tab. 
  3. Edit the myAT&T Wireless Number.
  4. Update the wireless number with a valid AT&T contact cell number.
    • You must complete the device validation and the contact number must age 30 days before it's eligible to receive the verification code.
    • The myAT&T Wireless Number has to be aged 30 days before it is an option for Trusted Sign In (2FA) verification.
    •  You can only assign your wireless number to one user ID. If your wireless number is already assigned to an ID, delete it from that ID before you can assign it to a different ID.
    • The assigned wireless number must be an AT&T wireless number; it can't be the phone number for Digital Phone, Landline Home Phone, or AT&T PREPAID.

Hope this information helped, and do reach out to us if you need further assistance!


Thank you.
David, AT&T Community Specialist.

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