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1234_ab's profile

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12 Messages

Tuesday, April 25th, 2023 8:13 PM

Email Locked out

I am unable to open my bellsouth.net email.  It was working perfectly until a week ago.  A week ago my email login through yahoo mail said that I needed to reset my password.  When I tried to reset my password at ATT.com I received the following notice.

Hmm… we can’t reset your password

We don’t have the account details needed to complete your request.

I called the tech support.  After several days and hours on the phone with different techs.  I was told that I need to make a new email address.  That is unacceptable.  I have hundreds of contacts, bill payments, pictures etc.  I need someone that can help me restore my email.

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