Email Connected to DirectTV - can't reset secure mail key
I need to create a new SECURE MAIL KEY for my email account, but every time I log into my account settings, I am re-directed to a cancelled DIRECTTV account. I have spent HOURS for months on this issue. I have worked with DirectTV and AT&T support and my request doesn't seem to get to the person who knows how to fix this. I can see the script running that is re-directing me to DirectTV. How do I get this unlinked?
I have read past forums where customers had this issue and it seems someone from AT&T eventually fixes it without contacting the account owner. I submitted the form for having my password reset by AT&T customer service over a month ago, but this didn't happen. AT&T support told me this normally fixes the issue, but this hasn't happened in my case.
I would appreciate any help you can provide. Thank you!