Need to update email settings?
Parmenides's profile

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1 Message

Tuesday, March 28th, 2023 1:50 AM

E-mail authentication

I have tried to set up my profile for my  E-mail account,and have entered the mobile phone number many times,but I never receive the verification code on my mobile phone. Where do I find that verification code on my phone?

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Community Support

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229.6K Messages

11 months ago

We know how important it is to have access to your email account, and we'd be happy to help with your email verification code, @Parmenides

 

Due to a recent security update, our email system has been requiring everyone to input a wireless number as a recovery option.


You can follow these steps if you have an AT&T Wireless number:

  1. Go to Profile, then Contact info.
  2. On the Phone tab, select Edit in the Billing phone numbers section.
  3. Enter your wireless number as the primary or secondary number.
  4. Check the box next to Use this number to recover your user ID or reset your password.
  5. Select Save.
  6. Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.

If you do not have an AT&T Wireless number, then these are the steps you'd follow:

  1. Go to Profile and sign in with your AT&T Mail address and password.
  2. Select Sign-in info.
  3. Scroll to My linked accounts and select Manage email.
  4. Select Edit user information.
  5. Enter your wireless number and check Use this number to reset your password.
  6. Select Save Changes.
  7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This is for both AT&T and non AT&T Wireless numbers.

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

(edited)

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