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Need to update email settings?
PoolGuy's profile

New Member


1 Message

Thursday, March 16th, 2023 7:53 PM

Email Acct recovery. Forgot password.

Go through forgot password process, enter user id and last name and get msg saying unable to verify identity. Recovery email is lost email and no option to use security questions appears. 
Tech assist has been unable to resolve.

Is there a more senior customer service person to call or can anyone suggest other options? Thanks


Community Support


215.5K Messages

3 months ago

We know how important it is to have access to your email account, and we'd be happy to help you @PoolGuy


In order to further assist with getting you into your email account, we'll need to meet you in a DM. We'll need to authenticate your account, so we can see what password reset options are available. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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