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Need to update email settings?
gjcolmen's profile

New Member

 • 

2 Messages

Mon, Sep 19, 2022 11:48 PM

Email account

How can I retrieve my folders from my att.net email account 

thank you

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

2 months ago

We can help you reset your email password, gjcolmen, we understand how important it is!

 

Thank you, tonydi, for the request for additional information.

 

The best way to access your email if you forgot your password is to reset it using the Forgot password option on myAT&T.

 

Here are the steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions and follow the prompts.
  5. Create your new password.

Once you're signed in, you can update your security questions and answers and set up text messages for password resets in case you forget your password again in the future.

 

If you need further assistance, let us know!

 

Aminah, AT&T Community Specialist

tonydi

ACE - Guru

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8.5K Messages

3 months ago

I'm moving this thread to the Email forum.

Exactly what do you mean, "retrieve" how? 

Are you saying you can't see your folders or they're empty or what?

New Member

 • 

2 Messages

3 months ago

Ok I forgot my pass word to my att.net account and I can’t see my folders. I am trying to reset my password  but I can’t get into my att.net because my email is not there anymore 

tonydi

ACE - Guru

 • 

8.5K Messages

3 months ago

If you can't do a reset then when (if) ATTHelp comes along they might be able to help.  Can't say for sure because they keep taking these issues private and there's no way to tell what happens after that.

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