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AcuDr's profile

New Member

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1 Message

Wed, Jun 29, 2022 10:00 PM

Do not know security question

Can't answer security questions to reset my password

ATTHelp

Community Support

 • 

195.8K Messages

2分前

Hello @AcuDr. We saw your post and would like to help look into your password reset and account recovery options.

 

It is a bit difficult to reset your password without answering security questions, and in order to protect your account from fraud, it may not be possible. However, if you have set up any additional account recovery options, we may be able to authenticate you by an alternative means so that we can reset your password. To check on if any of these alternative means have been set up, we would like to invite you into a Direct Message to protect your personal information. Please look for a notification with our message at the top right-hand corner of the forums for our message.

 

In the meantime, please let us know:

  • If you are logging in via Currently.
  • What domain your email is for (ex, Bellsouth.net, sbcglobal.net)
  • And if you are getting any error messages that prompted you to reset your password.

Thank you, and please remember to keep an eye out for our DM! 

 

Wesley, AT&T Community Specialist

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