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Flower71's profile

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Wednesday, September 14th, 2022 3:08 PM

Constantly having to change password

Hello! Hopefully someone can help me. For the past year or so, every few weeks when I go to open my email, I get this message:

The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access.
CARE CODE: 205.2 [LU003]
The only way I have found to be able to access my email is to reset my password. I am very tired of doing this. Does anyone know why this keeps happening and more importantly, how to prevent it from happening again?

Community Support


232.3K Messages

2 years ago

We understand that constantly having to reset your password can be frustrating, Flower71.


What you're experiencing is part of a known issue that we're working to resolve. We encourage you to read our article about Care Code: 205.2 for more information about why this is happening, what we're doing to fix it, and find workarounds.


If you have any other questions, please let us know.


Thank you for contacting the AT&T Community Forums. We appreciate your patience!


Aminah, AT&T Community Specialist

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