Need to update email settings?
notafanofit's profile

Contributor

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2 Messages

Tuesday, September 13th, 2022 12:31 AM

constant requirement to change password

For some unknown reason AT&T will only allow me to stay signed in to my email for two weeks on my laptop. My phone stays logged in indefinitely. Every time I try to log in after the two weeks is up, I get an error message saying "The limit for unsuccessful attempts has been reached. Click change password to create a new password." I'm absolutely using the correct password but always get this message. Anyone know how to fix this? I've tried logging into my personal email on my work computer and get the same error message so it isn't my computer causing the problem.

Community Support

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229.9K Messages

1 year ago

We understand that constantly having to reset your password can be frustrating, notafanofit.

 

What you're experiencing is part of a known issue that we're working to resolve. We encourage you to read our article about Care Code: 205.2 for more information about why this is happening, what we're doing to fix it, and find workarounds.

 

If you have any other questions, please let us know.

 

Thank you for contacting the AT&T Community Forums. We appreciate your patience!

 

Aminah, AT&T Community Specialist

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