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jcardarelli's profile

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Wednesday, September 21st, 2022 4:24 PM

CONSTANT PASSWORD RESETS

Update 9/21/22 I spoke to the digital assistance center today and AT&T has finally has fallen on their sword (or at least I got an employee to speak off the record). The problem here is with AT&T email. The ATT mail (or Yahoo) domain servers are constantly forcing password resets for unknown reasons, poor coding I suspect. Therefore, if your AT&T email is being used as user id for access to other AT&T services (Direct TV, Wireless, MyATT APP or ATT.com domain) you will be impacted when you want to access these services and the email servers have forced the password reset on the id.  Remember when they had us consolidate all our att services under one ID? This is the end result. Unfortunately, the fix of reassigning a new ID to these services individually IS NOT a fix. As it will impact your ability to be notified and recover passwords if you made an association with the ID.  I finally had someone at AT&T admit to that. It's a disaster and AT&T is working on it.  Until then you may have to reset your password daily, weekly, or at whatever interval as it is quite random. However, you can use your old password in the reset so at least you won't have to deal with a constantly changing password.  AT&T has been working on this for the last six months and is finally copping now to it only after putting thousands? of user through the moronic aggravation of having to work with their call centers to work on a problem that is known for which there is no fix. No ETA as yet on the resolution. Shame on you ATT. How do you intend to compensate us for this?

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