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Andrea3333's profile

New Member


4 Messages

Friday, April 21st, 2023 3:39 PM

Changed pacbell email password - now I cannot sign in without a verification code to account I cannot sign into

I changed my pacbell email password and the next day I was prompted with a captcha verification that sent a code to my email. Problem is that I cannot access my account to get that verification code. I tried using the Yahoo sign in helper and entered my recovery phone number but a text with the code never came through. Please help.

Community Support


225.5K Messages

8 months ago

Hi there, @Andrea3333! We want to help check on any password reset options that may be available for your email. 

So that we can dig a little deeper into any options you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!

Lacey, AT&T Community Specialist

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