Care Code:205.2 [LU003]
I'm trying to login an AT&T email address that is through yahoo. When I enter the userid ([email scrubbed]) and the password it comes back with .... The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access. CARE CODE: 205.2 [LU003]. If I go to reset the password it comes up with a screen asking for the UserID and Last Name. I have tried everything I can think of for the Last name but no success. I'm not the one that originally setup the account therefore don't know all the information.
7 months ago
Let's get you back into your email, @dbowen63!
Since your recovery options aren't working, we'll need to speak privately to get your email unlocked. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
This is a known issue we're aware of and are working to resolve as soon as possible. Here's all you need to know about Care Code: 205.2. This includes all the known workarounds and causes.
Keep an eye out for our DM!
Raiden, AT&T Community Specialist
7 months ago
Thank you for your follow-up but I have since gotten the problem resolved. I ended up having to deleting the account and then readding it.
Again, thanks for your response.
4 months ago