Care Code 205.4 Hmmmmm/User ID
Hi there! I have the same problem as ScubaGurl from her post dated 5/3/22 so hoping someone can help me here!
Can't get into my bellsouth.net email either and receive the Care Code 205.4 saying " Hmmm that isn't the ID you use for this service. Try signing in with another ID" And it IS the user ID because I checked my profile as well as clicked the "forgot user ID" and what was sent is the same as what is in my profile. I have also tried my email and my phone number which did not work either (and then I had to reset my password because I've tried so many times). I've also tried clearing cookies etc as well, with no luck.
I tried calling ATT support but all they were fixated on was trying to reset my password even though I explained I can do/have done that. It's the User ID that is not recognized. I have been trying to get this resolved since Friday 5/13/22 with no luck and I need to be able to access my email, especially from my lap top, for work!
Hope I can get the help I need here! Thanks!