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Need to update email settings?
BarbaraSC's profile

Contributor

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4 Messages

Mon, Aug 8, 2022 7:52 PM

CARE CODE: 205.2

This has finally happened on my computer,  iphone and ipad.  I cannot remember my security question answers and chat bot keeps telling me to sign in.  I have a Bellsouth email address.  I am not able to change my password. HOW do I speak with a human being to fix this issue ?  I need access to my email account for urgent medical access.  If you guys cannot help me, I will get legal help as this is EXTREME emotional stress in my case.  I do not have an ID that it keeps asking for. I need to talk to a human please NOW please. Please please help me someone.

Contributor

 • 

4 Messages

2分前

I was able to reset password...

ATTHelp

Community Support

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200.3K Messages

2分前

Hey @BarbaraSC, we understand how frustrating it is to constantly reset your password. Let's take a look together.

 

The 205 error code you're seeing is essentially due to bad actors who have been trying to access AT&T email accounts. We're aware this is happening, and are currently working towards a resolution. Learn more about the 205 error code and what we're doing to fix it.

In the meantime, we recommend following these troubleshooting steps:

Clear your browser's cache and cookies to remove any stored password information. Be sure to close and re-open your browser after doing so.

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Reset your pasword using the Forgot password option.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if you need anything else. 

 

Thanks for contacting AT&T Community Forums!

 

Tyler, AT&T Community Specialist

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